Fresh Air Duct Cleaning is Looking to Hire!

Fresh Air Duct Cleaning is a growing indoor air quality company in Dallas, TX. We are frequently looking to fill office and technician positions as our business expands. Contact us if you have any questions regarding our positions.

• VP of Sales
• Chief Marketing Officer
• IAQ Sales & Product Trainer
• Controller
• Quality Assurance Manager
• Field Manager
• Sales Service Technician
• Customer Service Representative (Call Center)

VP of Sales

Department: Sales / Operations
Reports To: Chief Operating Officer / Chief Executive Officer
Location: Dallas–Fort Worth Metro Area

Position Summary

The VP of Sales is responsible for leading revenue growth, sales performance, and operational alignment across all sales functions. This role oversees sales strategy, team development, and performance execution to ensure consistent achievement of company revenue goals.

The VP of Sales partners closely with leadership to align sales initiatives with company objectives while maintaining accountability across managers, teams, and processes. This position requires a balance of strategic leadership and hands-on execution to drive scalable growth and operational consistency.

Required Functions (Eligibility Criteria)

To qualify for incentive payouts, the VP of Sales must consistently complete the following functions each month:

Capacity & Resource Planning

• Align staffing levels, technician capacity, and scheduling with demand forecasts.
• Ensure proper allocation of resources to meet booking and revenue targets.
• Identify gaps in staffing or capacity and implement solutions proactively.

Training & Development

• Lead and implement structured sales and service training programs.
• Ensure teams maintain strong booking rates and conversion performance.
• Develop managers and team leads through ongoing coaching and performance reviews.
• Identify skill gaps and implement targeted training initiatives.

Reporting & Analytics

• Deliver weekly and monthly reporting on bookings, cancellations, efficiency, and revenue performance.
• Analyze performance data to identify trends, risks, and opportunities.
• Provide clear insights and recommendations to leadership for decision-making.

Customer Experience (CSAT/NPS Oversight)

• Maintain customer satisfaction scores at 4.9/5.0 or higher.
• Monitor customer feedback, reviews, and service quality metrics.
• Partner with operations and field teams to resolve service issues and improve experience.

Manager Back-Up & Leadership Support

• Step in to support or backfill frontline managers when required.
• Provide direct leadership during high-demand periods or operational gaps.
• Ensure continuity of performance and accountability across all teams.

Qualifications

• 5–8+ years of experience in sales leadership, operations, or revenue management (home services or trades preferred).
• Proven track record of driving revenue growth and managing high-performing teams.
• Strong understanding of KPI-driven sales environments and performance management
• Experience with CRM systems (Workiz or similar) for reporting and operational oversight.
• Ability to analyze data, identify trends, and execute strategic improvements.
• Strong leadership, communication, and organizational skills.

Core Competencies

• Revenue Leadership: Drives consistent growth through structured sales strategy and execution.
• Accountability: Holds managers and teams responsible for performance outcomes.
• Strategic Thinking: Aligns sales initiatives with company goals and long-term growth.
• Coaching & Development: Builds strong teams through training, feedback, and leadership.
• Operational Alignment: Ensures coordination between sales, field, and office teams.
• Results-Driven: Focuses on measurable outcomes including revenue, conversion, and customer satisfaction.

Compensation & Benefits

• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits
• Professional growth opportunities

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

Chief Marketing Officer (CMO)

Department: Executive Leadership / Marketing
Reports To: Chief Operating Officer (COO)
Location: Dallas, TX (On-Site)
Employment Type: Full-Time, Salaried

Company Overview

At Fresh Air Home Services, we are redefining the standard of home comfort and indoor air
quality across North Texas. With services spanning HVAC, duct cleaning, insulation, and air
quality solutions, our mission is simple — to deliver exceptional service experiences while
fostering a culture of integrity, accountability, and growth. As a fast-scaling company, our
marketing organization plays a critical role in brand development, customer acquisition,
and retention strategy. We are looking for a data-driven, creative, and hands-on Chief
Marketing Officer (CMO) to lead this next phase of growth.

Position Overview

The Chief Marketing Officer (CMO) is responsible for leading all aspects of marketing
strategy and execution across the Fresh Air Home Services brand. This role owns overall
marketing performance — including brand direction, growth KPIs, budget allocation, and
cross-channel optimization (paid, organic, automation, and creative). The CMO works
directly with the executive leadership team to develop scalable growth strategies, manage
the marketing team, and ensure that every campaign supports revenue and customer
experience objectives.

Key Responsibilities

Strategic Leadership

• Own and execute the company’s full marketing strategy across all channels — paid media,
  SEO, automation, content, and creative.
• Define quarterly and annual marketing KPIs aligned with company revenue goals.
• Lead marketing budget allocation, forecasting, and ROI reporting.
• Partner with Sales, Operations, and Finance to align lead flow, booking rates, and
  marketing capacity.
• Build and mentor a high-performing in-house marketing team and manage vendor
  relationships.

Brand Management & Creative Direction

• Strengthen and evolve the Fresh Air Home Services brand identity across all media and
  touchpoints.
• Ensure messaging consistency and compliance across campaigns, assets, and platforms.
• Oversee production of marketing collateral, creative assets, and brand storytelling
  initiatives.

Performance Marketing & Analytics

• Oversee PPC, Local Service Ads (LSA), Meta, and YouTube campaigns with focus on ROAS
  and cost per lead (CPL).
• Lead SEO and local marketing initiatives to increase inbound visibility and organic lead
  generation.
• Manage CRM, email, and SMS automation for customer retention and follow-up workflows.
• Own data analytics, marketing dashboards, and attribution tracking across all platforms.

Innovation & Growth

• Introduce marketing automation, predictive analytics, and advanced tracking solutions.
• Implement A/B testing and experimentation to continuously improve performance.
• Stay ahead of digital trends, algorithm changes, and competitor positioning to maintain
  leadership in the local market.

Qualifications & Experience

• Bachelor’s degree in Marketing, Communications, or related field (MBA preferred).
• 7+ years of progressive marketing leadership experience; home services or local SMB
  industry preferred.
• Proven success managing multi-channel marketing programs (PPC, SEO, automation, and
  creative).
• Strong understanding of analytics, performance measurement, and marketing attribution.
• Experience managing teams, agencies, and budgets over $500K annually.
• Excellent communication, leadership, and project management skills.

Key Performance Indicators (KPIs)

• Key Performance Indicators (KPIs)
• Marketing-generated revenue and ROI.
• Lead volume, cost per lead (CPL), and conversion rate.
• Brand visibility and online engagement metrics.
• Customer acquisition cost (CAC) and customer lifetime value (LTV).
• Team productivity and campaign delivery efficiency.

Core Competencies

• Strategic Vision: Aligns marketing strategy with long-term business growth goals.
• Analytical Leadership: Uses data to guide decision-making and optimize spend.
• Creative Innovation: Balances performance metrics with brand storytelling.
• Cross-Functional Collaboration: Partners effectively with operations and sales to ensure
  revenue continuity.
• Servant Leadership: Empowers the team through mentorship, accountability, and shared
  success.

Compensation & Benefits

• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits
• Professional growth opportunities

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

IAQ Sales & Product Trainer

Position Summary

Fresh Air Home Services is seeking a high-impact Indoor Air Quality (IAQ) Sales & Product Trainer to elevate field performance, increase average ticket size, and drive consistent close rates across technicians and sales teams. This role focuses on training, coaching, and developing team members to effectively diagnose, present, and close IAQ solutions in the home.

Key Responsibilities

• Sales Training & Coaching
• Train technicians and sales reps on in-home sales process
• Coach on discovery, objection handling, and closing techniques
• Reinforce close rate targets
• Conduct ride-alongs, call reviews, and live coaching sessions
• Develop repeatable sales scripts and frameworks
• IAQ Product Expertise
• Serve as internal expert on IAQ solutions
• Train teams on product benefits, pricing, and value stacking
• Drive higher average ticket targets
• Support upsell and cross-sell strategies
• Performance Optimization
• Analyze KPIs such as close rate, ticket size, and cancellations
• Identify performance gaps and implement improvements
• Increase revenue per technician and overall conversion rates
• Process Development
• Standardize in-home sales processes
• Develop onboarding and certification programs
• Create training materials including playbooks and videos
• Cross-Functional Collaboration
• Work with sales, marketing, and operations teams
• Align messaging from lead generation through close

Qualifications

• 5+ years in in-home sales or home services
• Proven track record of high close rates and ticket sizes
• Experience training or coaching teams
• Strong communication and leadership skills

Preferred Qualifications

• Experience with IAQ or duct cleaning industry
• Experience in high-revenue service environments ($1M+/month)
• Familiarity with CRM systems such as Workiz

Key Performance Indicators (KPIs)

• Average ticket growth
• Close rate improvement
• Reduction in cancellations
• Revenue per technician
• Training adoption and completion

Why Join Fresh Air Home Services

• High-growth premium IAQ company
• Strong inbound lead flow
• Direct impact on revenue and scalability
• Career advancement opportunities

Ideal Candidate Profile

• Sales-driven leader with coaching ability
• Strong presence in field training environments
• Focused on metrics, accountability, and performance improvement

Compensation & Benefits

• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits
• Professional growth opportunities

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

Controller

Department: Finance
Location: Dallas, Texas
Employment Type: Full-Time, Salaried 

Company Overview

Fresh Air Home Services is a leading home comfort and indoor air quality provider serving the Dallas–Fort Worth metroplex. Our mission is to deliver high-quality HVAC, duct cleaning, insulation, and IAQ solutions while maintaining operational excellence and top-tier customer satisfaction. We are seeking a highly organized and data-driven Marketing Operations & Automation Specialist to manage our marketing technology stack, CRM automations, and analytics systems.

Position Overview 

We are seeking a highly organized, detail‑driven Controller to oversee all financial operations for our Fresh Air Ducts Cleaning business. This role is ideal for someone who thrives in a fast‑paced service environment, understands field‑service workflows, and can build strong financial systems that support growth, efficiency, and profitability. The Controller will manage accounting, budgeting, reporting, job costing, compliance, and financial strategy while partnering closely with operations and leadership.

Key Responsibilities

Financial Management & Reporting

• Oversee all accounting functions, including AP/AR, payroll, general ledger, and month‑end close.
• Prepare accurate financial statements, cash‑flow reports, and performance dashboards.
• Maintain internal controls to ensure accuracy, compliance, and financial integrity.
• Monitor KPIs relevant to duct cleaning operations (job profitability, technician productivity, customer acquisition cost, etc.).

Budgeting & Forecasting

• Develop annual budgets and rolling forecasts.
• Analyze financial trends and provide insights to support strategic decision‑making.
• Track actuals vs. budget and recommend corrective actions.

Job Costing & Operational Support

• Implement and manage job‑costing systems to track labor, materials, equipment, and overhead.
• Work with operations to ensure accurate scheduling, invoicing, and technician reporting.
• Support pricing strategies, service packages, and margin optimization.

Cash Flow & Asset Management

• Manage cash flow, banking relationships, and credit lines.
• Oversee equipment purchases, depreciation schedules, and asset tracking.
• Ensure timely billing and collections to maintain healthy cash cycles.

Compliance & Risk Management

• Ensure compliance with federal, state, and local regulations.
• Oversee tax filings, insurance audits, and licensing requirements.
• Maintain financial records in accordance with GAAP.

Systems & Process Improvement

• Optimize accounting software, CRM, and field‑service management tools.
• Streamline workflows between office staff, technicians, and management.
• Implement automation where possible to reduce errors and increase efficiency.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field (CPA preferred but not required).
• 5+ years of accounting/finance experience; service‑industry experience strongly preferred.
• Strong understanding of job costing, field‑service operations, and revenue recognition.
• Proficiency with accounting software (QuickBooks, Sage, or similar) and CRM/dispatch systems.
• Excellent analytical, organizational, and communication skills.
• Ability to work independently, lead financial strategy, and support a growing team.

Preferred Skills

• Experience in HVAC, duct cleaning, home services, or construction trades.
• Knowledge of technician scheduling, service invoicing, and customer‑service workflows.
• Familiarity with KPI dashboards and business intelligence tools.

Compensation & Benefits

• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits
• Professional growth opportunities

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

Quality Assurance Manager

Department: Operations / Sales Support
Reports To: Director of Sales
Location: Field-based (Assigned Territory)

Position Overview

The Quality Assurance Manager at Fresh Air Home Services plays a critical role in ensuring
every completed job meets company quality standards, customer expectations, and revenue
requirements. This position is responsible for conducting post-job quality inspections,
validating proper documentation, confirming customer satisfaction, securing outstanding
payments, and driving positive customer reviews.

This role serves as the final quality and customer experience checkpoint between
operations and sales, ensuring work completed in the field translates into satisfied
customers, protected revenue, and a strong brand reputation.

Key Responsibilities

Quality Inspections & Compliance

• Conduct post-completion quality inspections for every completed job within the assigned
  territory
• Verify all work was completed according to Fresh Air Home Services standards and scope
  of work
• Confirm installations, repairs, or services are clean, functional, and professionally executed
• Identify deficiencies or quality concerns and coordinate corrective action
  Documentation & System Verification
• Ensure required photos are taken and properly uploaded
• Validate job notes and documentation are accurate and complete
• Confirm technicians followed required processes and checklists

Customer Satisfaction & Experience

• Meet with customers after job completion to confirm satisfaction
• Address questions or concerns to prevent callbacks or escalations
• Reinforce professionalism, trust, and service value

Revenue Protection & Collections

• Collect any outstanding balances at time of inspection
• Ensure payments are processed and documented correctly
• Escalate unresolved payment issues to leadership

Reviews & Reputation Management

• Request customer reviews through approved platforms
• Guide customers through the review process professionally
• Share customer feedback trends with leadership

Reporting & Continuous Improvement

• Provide performance feedback to leadership
• Track inspection outcomes and quality trends
• Support continuous improvement initiatives

Qualifications

• Experience in quality assurance, inspections, or home services operations
• Strong customer service and communication skills
• Ability to collect payments and handle customer objections
• Proficiency with mobile apps, CRM systems, and photo documentation
• Valid driver’s license and reliable transportation

Performance Metrics

• Inspection completion rate
• Customer satisfaction and reviews generated
• Reduction in callbacks or rework

Compensation & Benefits

• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits
• Professional growth opportunities

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

Field Manager

Department: Operations
Reports To: Operations Director / General Manager
Location: Dallas–Fort Worth Metro Area

Position Summary

The Field Manager serves as the operational leader responsible for overseeing daily field
performance, technician productivity, and customer experience. This role ensures that
scheduling, routing, training, and job execution are aligned with company KPIs and operational
standards.

The Field Manager is accountable for driving revenue performance, maintaining service quality,
and supporting technicians in the field while ensuring all work is properly documented and
executed within Workiz.

Required Functions (Eligibility Criteria)

To qualify for incentive payouts, the Field Manager must consistently complete the following
functions each month:

Scheduling & Route Optimization

• Own daily scheduling decisions to ensure capacity, efficiency, and quota targets are
  met.
• Adjust technician assignments based on performance, availability, and demand.
• Reschedule jobs to maximize completion rates and reduce downtime.
• Optimize routes to improve drive time efficiency and technician productivity.
• Ensure all updates are accurately documented in Workiz, including job notes, status
  changes, and routing adjustments.

Training & Quality Assurance

• Conduct a minimum of 2 QA/Training sessions per technician per month.
• Provide real-time coaching based on job performance and KPI outcomes.
• Ensure technicians are aligned with company SOPs, service standards, and
  expectations.
• Identify performance gaps and implement corrective coaching strategies.

Lost Job Recovery & Revenue Management

• Follow up on unsold estimates to increase conversion rates.
• Engage customers to recover stalled, unscheduled, or at-risk jobs.
• Partner with the office team to schedule pending and “sold in progress” work.
• Maintain accountability for revenue opportunities within the pipeline.

Reporting & KPI Accountability

• Deliver weekly and monthly reporting on jobs completed, cancellations, conversion
  rates, and technician utilization.
• Ensure all job data, notes, and reporting within Workiz are accurate and complete.
• Identify performance trends and communicate gaps to leadership.

Technician Back-Up & Field Support

• Step in to support technicians during peak demand, absences, or coverage gaps.
• Assist with complex customer situations or escalations as needed.
• Ensure jobs are completed efficiently while maintaining service quality standards.

Qualifications

• 3–5 years of experience in field operations, service management, or a similar leadership role (home services or trades preferred).
• Strong understanding of scheduling, routing, and field productivity management.
• Experience using Workiz or similar CRM for job tracking, reporting, and dispatching.
• Proven ability to coach, train, and manage technician performance.
• Strong communication skills with the ability to work cross-functionally with office and field teams.
• Ability to analyze performance metrics and drive operational improvements.
• Valid driver’s license and ability to support field operations as needed.

Core Competencies

• Operational Leadership: Drives daily execution of scheduling, routing, and technician performance.
• Accountability: Owns results, KPIs, and overall field performance without deflection.
• Problem Solving: Identifies inefficiencies and implements solutions in real time.
• Communication: Maintains clear, proactive communication with technicians, office staff, and leadership.
• Coaching & Development: Actively develops technicians through structured training and feedback.
• Results-Driven: Focuses on conversion, productivity, and revenue outcomes over activity alone.

Compensation & Benefits

• Professional growth opportunities
• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

Sales Service Technician

Job Summary

We are seeking a Sales Service Technician who will take on a dual role involving inbound sales and hands-on service work. The ideal candidate will have strong sales skills, a commitment to excellent customer service, and the ability to efficiently clean and repair air ducts and dryer vents. This is a unique opportunity to combine your passion for sales with the technical skills necessary for providing outstanding service in the home service industry.

Key Responsibilities

Engage with potential customers to identify their air duct and dryer vent cleaning and repair needs. Provide accurate and professional estimates for services, leveraging strong product knowledge and excellent communication skills. Effectively close sales and meet or exceed monthly sales targets. Build relationships with customers to generate repeat business and referrals. Perform air duct cleaning, dryer vent cleaning, and related repair services at customers’ homes. Ensure high standards of quality and safety while performing all service work. Maintain equipment and materials to ensure operational efficiency. Provide customers with tips and education on maintaining healthy indoor air quality and safe dryer vent systems.

Qualifications

Previous experience in sales and/or HVAC service preferred but not required. Strong communication, interpersonal, and problem-solving skills. Ability to manage both sales and service aspects of the role efficiently. Detail-oriented with the ability to maintain high standards of service quality. Ability to work independently and as part of a team. Valid driver’s license. Ability to lift and carry equipment as necessary for air duct and dryer vent service.

Compensation & Benefits

• Professional growth opportunities
• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.

Customer Service Representative

Department: Call Center / Customer Experience
Reports To: Call Center Manager
Location: Dallas–Fort Worth Metro Area

Position Summary

The Customer Service Representative (CSR) is responsible for managing inbound and outbound customer communication, ensuring accurate lead entry, and driving booking performance. This role serves as the first point of contact for customers and plays a key role in converting inquiries into scheduled appointments.

The CSR partners closely with operations and dispatch to ensure seamless scheduling while maintaining a high level of professionalism, accuracy, and customer satisfaction. This position requires a balance of customer service and sales ability, with a strong focus on performance metrics and conversion outcomes.

Required Functions (Eligibility Criteria)

To qualify for performance-based incentives, the CSR must consistently complete the following functions:

Call Handling & Lead Management

• Answer inbound calls promptly and professionally
• Enter and manage leads accurately within the CRM system
• Confirm customer details, service needs, and appointment information
• Maintain organized and detailed records of all interactions

Booking & Sales Performance

• Convert inbound inquiries into booked appointments
• Utilize rebuttals and basic sales techniques to overcome objections
• Maintain strong booking and close rates in alignment with company KPIs
• Guide customers confidently toward scheduling services

Follow-Up & Pipeline Management

• Conduct outbound follow-ups on unsold leads, estimates, and prior inquiries
• Re-engage customers to drive additional booking opportunities
• Ensure no lead is left unworked or unaddressed

Customer Experience (CSAT Focus)

• Deliver a professional and positive customer experience on every interaction
• Ensure accuracy in communication, scheduling, and data entry
• Address customer concerns and escalate when necessary
• Support company goals of maintaining high customer satisfaction ratings

Team & Operational Support

• Collaborate with dispatch and operations to ensure accurate scheduling
• Maintain consistency in communication and adherence to company processes
• Support team performance goals and contribute to overall call center success

Qualifications

• 1–3+ years of experience in customer service, call center, or phone-based roles preferred
• Experience handling high call volume and multitasking across systems
• Strong communication and active listening skills
• Comfortable with sales conversations, rebuttals, and closing techniques
• Detail-oriented with strong data entry accuracy
• Ability to work in a KPI-driven, performance-focused environment

Core Competencies

• Communication: Delivers clear, professional, and confident interactions with customers
• Sales Ability: Converts inquiries into booked appointments through effective rebuttals and closing
• Accountability: Maintains performance standards aligned with KPIs
• Attention to Detail: Ensures accuracy in data entry and customer information
• Customer Focus: Prioritizes customer satisfaction and experience
• Results-Driven: Focuses on booking performance, follow-up completion, and conversion success

Compensation & Benefits

• Competitive salary + performance-based bonus
• Paid time off, company holidays, and healthcare benefits
• Professional growth opportunities

To Apply

Email your resume and cover letter to [email protected], or give us a call at (214) 239-1832.